Privacy Policy
This Privacy Policy applies to all software applications and website services operated by KOTES GLOBAL LIMITED (“we”, “us”, or “our”), including phone applications, iPad applications, other software and etc., and the www.petboogie.ai official website platform (collectively, the “Service”).
This policy complies with the Developer Policies, GDPR, CCPA, and COPPA requirements. It explains how we collect, use, store, share, and protect user data, as well as your data rights.
This policy complies with the Developer Policies, GDPR, CCPA, and COPPA requirements. It explains how we collect, use, store, share, and protect user data, as well as your data rights.
1. Information We Collect
We only collect minimal and necessary data to provide and improve the Service. We do not collect sensitive user data without explicit user consent.1.1 Voluntarily Provided Personal Data
When you contact support, submit feedback, or interact with account features, we may collect:
- Email address
- User-submitted content (text, pet-related information you actively upload)
- Other contact information you voluntarily provide
To stabilize service performance and improve user experience, we may automatically collect anonymous device and usage information, including:
- Device model, operating system version
- App version, language settings
- Anonymous app usage and interaction logs
Our Service does not collect precise location data, camera/microphone data, contact lists, financial information, health data, or any other sensitive personal data unless explicitly stated and authorized by the user.
2. How We Use Your Information
We use collected data only for the following legitimate business purposes:
- To operate, maintain, and optimize our Service
- To resolve user inquiries and provide customer support
- To fix technical errors and enhance product stability
- To improve product functions and user experience
- To comply with legal and platform regulatory requirements
3. Data Sharing & Disclosure
We do not share your personal user data with third parties except in the following limited scenarios:
Authorized Service Providers: We may share anonymous or necessary data with trusted third-party service providers (such as cloud hosting and analytics tools) who assist us in operating the Service, under strict confidentiality agreements.
Legal Compliance: We may disclose data when required by applicable laws, court orders, or government regulatory requests.
Business Transfer: In the event of merger, acquisition, or asset transfer, user data may be transferred as part of the business assets.
4. Data Retention & User Deletion Rights
We retain user data only for as long as necessary to fulfill the purposes for which it was collected.User actively submitted data: retained while you use the service, and deleted upon user request or after inactive period.
Anonymous usage logs: automatically purged periodically.
Users may request access, correction, or deletion of personal data at any time by contacting our official support email.
Users may request access, correction, or deletion of personal data at any time by contacting our official support email.
5. Cookies & Tracking Technologies
Our website and application may use cookies and similar tracking technologies to optimize user experience. You may disable cookies through your browser or device settings at any time.
6. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy policies, content, or data practices of any third-party platforms.
7. Data Security
We adopt industry-standard technical and organizational measures to protect user data from unauthorized access, disclosure, alteration, or destruction. However, no electronic storage or internet transmission method is completely secure, and we cannot guarantee absolute security.
8. Children's prvacy(COPPA Compliance)
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware of any child data collected by our Service, please contact us immediately for deletion.
9. User Legal Rights(GDPR/CCPA)
Depending on your residential region, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to data processing
- Withdraw consent at any time
10. Policy Updates
We may update this Privacy Policy occasionally to comply with platform rules and legal requirements. Updates will be posted on this page with the revised effective date. Continued use of the Service after updates constitutes acceptance of the new policy.11.Contact Information
If you have any questions, disputes, or data deletion requests regarding this Privacy Policy, please contact us via:
Company: KOTES GLOBAL LIMITED
Email: zoey.business@petboogie.ai
Registered Address: UNIT NO 532B 5/F STAR HOUSE BO 3 SALISBURY RD TSIM SHA TSUI HONG KONG
© 2026 KOTES GLOBAL LIMITED. All Rights Reserved.